Cancellations, Refunds, and Waitlist

Memberships

Memberships are non-transferable and fees are non-refundable.

Waitlisting

What are Waitlists?
Waitlists are a queue that you can join, allowing you to wait for a seat to open in a class. If enabled and the class is completely full, you have the option of joining the waitlist. If you are on the list, and a previous attendee drops the class or event, a seat opens up and you will have the chance to register for the class or event. Waitlists can be accessed via online registration only.

How do I know when I can register for the class or event?
During registration, if a seat becomes available, you will receive a notification email from @doubleknot.com to the primary email address associated with your registration. It is important that you check your email on a regular basis so that you will be able to see if you received this notification. You will have 24 hours from the time the email arrived to secure the seat.

What happens if I miss my chance?
If you miss your chance to register for the class or event for any reason, you can place yourself on the waitlist again. However, you will be added to the bottom of the queue and have to wait for another spot to open.

Why can’t I waitlist for this class or event?
If there is no waitlist offered for the class, it may be that there is not a waitlist available or the waitlist is full.

If I place on a waitlist, am I or my child guaranteed a seat?
No. Putting yourself on a waitlist does not mean that the you will get a seat, as priority is set in order of who signed up for the waitlist first.

For additional waitlist assistance, please contact cspade@houstonarboretum.org.

Adult Programs and Events

Each sale is considered final.

Written notice is required no later than 10 business (M-F) days prior to the class start date to receive a 50% refund*. Please send cancellation requests to cspade@houstonarboretum.org.

There are no refunds for classes or events canceled or dropped within 10 business (M-F) days prior to the first day of the class or event.

There are no transfers between classes or persons nor credits given for unattended classes or events.

*Houston Arboretum Event/Fundraiser event fees are considered donations. Refunds will not be appropriated in these cases.

Children’s Programs and Nature Camps

Each sale is considered final.

We strictly enforce age requirements. Your child must be the correct age for each registered class or camp week.

Written notice is required no later than 10 business (M-F) days prior to the class start date to receive a 50% refund. Please send cancellation requests to cspade@houstonarboretum.org.

There are no refunds for classes or camps canceled or dropped within 10 business (M-F) days prior to the first day of the class or camp.

There are no transfers between classes or persons nor credits given for unattended classes or camps.

Summer Camps only – If a request to transfer from one camp week to another can be accommodated, there will be a $25 processing fee per request.

Scouting

Classes hosted by the Houston Arboretum:

Each sale is considered final.

Written notice is required no later than 10 business (M-F) days prior to the class start date to receive a 50% refund. Please send cancellation requests to cspade@houstonarboretum.org.

There are no refunds for cancellations less than 10 business (M-F) days before the class begins.

There are no transfers between classes or persons nor credits given for unattended classes or events.

Private Programs:

Payment in full is required after receiving a date confirmation from the Scout Programs Manager. No additional scouts can be added once payment has been made.

For cancellations: Written notice is required at least 10 business (M-F) days prior to the program date to receive a 50% refund. Cancelation requests are to be sent to the Scout Programs Manager.

School Programs

School Programs are non-refundable.

All programs run rain or shine.  Should your organization or school decide to not attend because of the weather, please contact the School Programs Coordinator (713-366-0421) by 8:30 a.m. the morning of your program and we will discuss potential alternatives.

The Houston Arboretum requires at least one week’s notice for student count changes.

Rescheduling requests for confirmed program dates are done at the Houston Arboretum’s availability and discretion. Fees may apply.

No refunds are offered if you are unable to attend or if the attendee count is fewer than anticipated.

Birthday Parties

Written notice is required and must be acknowledged by the Party Manager no later than 10 business days in advance of the confirmed birthday party, for a 50% refund of your party fee.  There is a 50% non-refundable deposit required in order to reserve your birthday party.

Party Manager: Liz Landry, llandry@houstonarboretum.org.

There are no refunds for birthday parties canceled less than 10 business (M-F) days before the confirmed date.

Rentals

No refunds for venue changes at our facility due to rain or other acts of nature.

Cancellations, date, and time changes require a 21-day advance written notice. Deposits are non-refundable. Other rental fees paid are refunded if proper notice is received.  Notice and questions can be directed to the Rentals Manager, Carol Nicolaisen, at cnicolaisen@houstonarboretum.org.

Classes, Programs, and/or Events canceled by the Arboretum

Minimum Enrollment: The Arboretum reserves the right to cancel any program if the minimum enrollment has not been met.  An equal-value class transfer, e-gift card, or full refund will be issued for programs canceled by the Arboretum for this reason.

Inclement weather: Programs are held rain or shine. If severe weather is a possibility, the Arboretum will make an announcement regarding class cancellations via our website. Please call our main line at 713-681-8433 or check our website for updates.

If a class or event is canceled due to severe weather there will be no refunds, transfers, or credits.