Cancellation Policies

Cancellations, Refunds, and Waitlist

Memberships

Memberships are non-transferable and fees are non-refundable.

Waitlist Policy

Placement on the waitlist is not a guaranteed registration. Once a class/event/camp has filled, a waitlist will be available unless otherwise advertised. A notification is sent via email if a waitlisted spot opens. Payment is required 24 hours from the notification timestamp to secure the opening. After the 24 hour time period has passed and no payment has been received, the waitlist spot is considered forfeit and the next person on the list will be contacted. Class placement is confirmed once payment is received and the registration is complete.

Adult Programs

Written notice is required at least 10 business days prior to the class to receive a 50% refund. Cancelation requests are to be sent to the registrar at cspade@houstonarboretum.org.

There are no refunds for classes canceled less than 10 business days before the class begins.

There are no transfers between classes or persons nor credits given for unattended classes or events.

Children’s Programs

Written notice is required at least 10 business days prior to the class to receive a 50% refund. Cancelation requests are to be sent to the registrar at cspade@houstonarboretum.org.

There are no refunds for classes canceled less than 10 business days before the class begins.

There are no transfers between classes or persons nor credits given for unattended classes or events.

Nature Camps

Due to high demand for camp spaces, each registration is considered final. There are no refunds or credits for unattended camps.

Registrations are not transferable from child to child.

If you wish to cancel a camp, written notice is required at least 10 business days prior to the first day of camp to receive a 50% refund, minus a $25 processing fee. Cancelation requests are to be sent to the registrar at cspade@houstonarboretum.org . There are no refunds for cancelation requests received later than the given timeframe.

We cannot guarantee transfers between camps. If a camp transfer can be accommodated, there will be a $25 processing fee per request.

Scouting

Classes hosted by the Houston Arboretum:

Written notice is required at least 10 business days prior to the class to receive a 50% refund. Cancelation requests are to be sent to the registrar at cspade@houstonarboretum.org.

There are no refunds for cancellations less than 10 business days before the class begins.

There are no transfers between classes or persons nor credits given for unattended classes or events.

Private Programs:

Payment in full is required after receiving a date confirmation from the Scout Programs Manager. No additional scouts can be added once payment has been made.

For cancellations: Written notice is required at least 10 business days prior to the program date to receive a 50% refund. Cancelation requests are to be sent to the Scout Programs Manager at pbonnin@houstonarboretum.org.

 School Programs

Program fees are non-refundable.

All programs run rain or shine.  Should your organization or school decide to not attend because of weather, please contact the School Programs Coordinator (713-366-0421) by 8:30 a.m. the morning of your program and we will discuss potential alternatives.

The Houston Arboretum requires at least one week notice for student count changes.

Rescheduling requests for confirmed program dates are done at the Houston Arboretum’s availability and discretion. Fees may apply.

No refunds are offered if you are unable to attend or if the attendee count is fewer than anticipated.

Birthday Parties

Cancellations must be made in writing and acknowledged by the Party Manager no later than 10 business days in advance, for a 50% refund of your party fee.  Party Manager: Lois Davis, ldavis@houstonarboretum.org.

There are no refunds for birthday parties canceled less than 10 business days before the confirmed date.

Rentals

No refunds for venue changes at our facility due to rain or other acts of nature.

Cancellations, date, and time changes require a 21-day advance written notice. Deposits are non-refundable. Other rental fees paid are refunded if proper notice is received.  Notice and questions can be directed to the Rentals Manager, Carol Nicolaisen, at cnicolaisen@houstonarboretum.org .

Classes, Programs, and/or Events canceled by the Arboretum

Minimum Enrollment: The Arboretum reserves the right to cancel any program if the minimum enrollment has not been met.  A full refund will be issued for programs canceled by the Arboretum for this reason.

Inclement weather: Programs are held rain or shine. If severe weather is a possibility, the Arboretum will make an announcement regarding class cancellations via our website. Please call our main line at 713-681-8433 or check our website for updates.

If a class or event is canceled due to severe weather there will be no refunds, transfers, or credits.